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Is it Time to Reconsider Voice Recognition Technology?
Many large organizations have replaced humans in their call centers with integrated voice recognition (IVR) applications. New studies find these save costs, but may alienate customers.
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Is Web-Hosted Software Safe for Compliance?
The latest frontier for Software as a Service (SaaS) -- software solutions hosted over the Web by another company -- is financial governance, risk management and compliance solutions. Is this safe for large organizations?
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The Next-Generation CIO
To survive in the future, CIOs will need to learn about more than IT and business strategy. In the 21st century, they need to be innovators, too.
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Protecting Smartphones from the Latest Mobile Threats
While the threats to smart devices such as PDAs and smartphones are still relatively rare compared to those targeting PCs, these devices may be the next destination of hackers.
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Backup for the Branch Office
It's easy for branch office backups to fall off the radar screen of the CIO. But companies that fail to adequately safeguard data at remote sites are courting disaster.
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On-Demand Software and Service Level Agreements
The rise in popularity of Web-hosted software applications in organizations has meant that CIOs need to sharpen their expertise in a new area: making sure that service-level agreements with providers protect against outages.
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Wanted: IT Staff with Diverse Skills
CIOs are opting to hire and reward IT workers with diverse skill sets -- as opposed to those with certain technical skills. This means that job candidates without IT certifications may end up earning more.
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How to Develop a Social Computing Policy
CIOs need to understand, embrace and control the risks of social computing -- those Web 2.0 technologies such as social networking, blogs and wikis -- inside the organization.
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Stopping the Software Train Wreck
Organizations that have their own software application development shops are sometimes plagued by projects that run over budget or off schedule. Here's how to break the vicious cycle.
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Cutting Energy Usage in IT
As energy costs at data centers climb, CIOs trying to help their organizations "go green" are increasingly looking to vendors for more energy-efficient IT and for strategies to cut consumption.
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Starting an IT Cost Containment Program
For too long, IT has had a bad reputation for undertaking projects that are completed late and over budget. Some CIOs are now planning and organizing cost containment programs to achieve realistic aims.
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Winning the Talent War
IT departments need to look at recruitment and retention together and address them by improving opportunities, career paths and skill sets.
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Effective Email and IM Policies
Despite the permanence of the records created by email and IM tools, many companies still don't have policies in place instructing employees on their acceptable use.
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Assembling a Software Test Team
Many build their own software or customized packaged products, but may need to better test these applications to reduce the risk of losing business.
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Outlook 2007: The IT Forecast
With IT spending increasing slightly in the coming year, IT managers need to make the most of their budgets, meeting security needs while maximizing efficiency.
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Make the Most of Social Computing
Blogs, RSS feeds, Podcasting, and Wikis put the power of technology in communities, not institutions. Organizations need to embrace the trend, not fight it.
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Information Security, Availability and the Board of Directors
What CIOs can do to improve communications with their Board of Directors about matters of IT security and availability.
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Customer Feedback in a Wired World
Increasingly, CIOs are responsible for providing an online medium for customers to give organizations potentially multi-million-dollar suggestions.
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Getting that IT Culture Back
Management changes are on the rise and that can leave CIOs with the job of trying to reinvigorate an IT department in which people, positions, and processes have changed.
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Hiring a New IT Workforce
CIOs expect to add new IT personnel, but with resources limited and outsourcing still popular they are looking to cultivate new skills among their existing IT staff.
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Sarbanes-Oxley Compliance: Round Two
CIOs need to try to look past the drain on financial resources and labor and see the good that can be done by evaluating and documenting internal controls.
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The Realities of IT Outsourcing 101
Companies continue to outsource IT functions but need to improve communication, coordination, and governance to succeed.
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Beyond Numbers
Sometimes a story with characters and a plot is the best way to sell an IT initiative.
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The Threat from Within
Careless or malicious insiders -- whether employees, contractors, or partners -- pose a risk to information security through theft, leaked information, and lost data.
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New Year's Resolutions for CIOs in 2006
With IT spending increasing slightly in the coming year, IT managers need to balance continuing security and risk management needs with innovation.
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The Importance of Security Metrics
Figuring out what metrics provide value can be critical to your business.
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Getting a Handle on IT Assets
The more knowledge an organization has about its IT assets, the more control it has.
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Backup ROI
The benefits of backup are a key component in making the case for a new strategy.
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Project-Based Staffing
When projects come up, freelancers with the expertise to execute can make all the difference.
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In-House Development
As more CIOs opt to develop applications in-house, they will need to foster an internal IT environment that meets the challenge.
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Building an Effective Infosecurity Team
Firewalls and other technology tools only go so far; these hiring strategies will keep the human component in top form, too.
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When Budgets Expand
CIOs may find extra padding in the budget this year; a smart strategy will make that cash last.
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The Role of Auditing in IT and Security
CIOs must know the health and safety of their information at all times. That's where the audit comes in.
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The Ethics of IT
IT ethics aren't just necessary, they're also desirable keys to success in company-wide initiatives and business continuity.
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Making the Case for Consulting Services
Security consulting services can help organizations establish and maintain a more secure business environment.
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Information Risk Management in Context
Amid growing threats and regulatory pressures, risk management has taken on a whole new meaning.
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Big-Picture Budget Balance
A more intensive budget process supports enterprise growth and raises IT to the corporate level, where it belongs.
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The Case for Corporate IT ROI
An enterprise-wide approach to technology expenditures will improve company performance while elevating the corporate role of IT.
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